Shipping & Refund policy

Shipping and Returns

We ship orders Monday through Friday and are shipped within five business days of receiving payment.

We ship United States Postal Service and FedEx. Please state at purchase if you need expedited shipping with Fedex for additional fees. Domestic shipping on Jewelry is a flat rate of $8 and international $18. Sandpaintings and Ristras will be calculated. All items are fully insured.

• USA domestic shipping flat rate $8
• International shipping flat rate $18
• All items are Fully Insured
• Sand Paintings and Chile Ristras will be calculated

SHIPPING CLAIMS:

If an item is lost by the mail carrier, customers will receive a refund as soon as we receive a refund from our 3rd party insurance claim.

New Mexico Gems must be notified before any item is returned to obtain the necessary information.

Returns:

If you are unsatisfied for any reason return your item in original condition for a full refund minus shipping within 10 days of receiving your item.

Phone:

+ 1 888 369 7507